Hostess Trolley World :: Terms and Conditions of Use...

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This website is operated by:

Hostess Trolley World
7 Carsey Close
Ramsden Heath
CM11 1PB

Tel: 01268 710 643

The Contract Between Us
After you have placed your order we will send an email to you confirming each order you have placed and receipt of payment made.

Contracts formed between Hostess Trolley World and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.

This disclaimer does not affect your statutory rights as a consumer.

All brand new items from the Hostess range of trolleys, side servers and warming plates come with a 12 months manufacturers guarantee. All products sold comply with all applicable legislation and consumers are reminded that this does not affect your statutory rights

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Defective or Faulty Goods
If you believe that the brand new product(s) you have purchased from the Hostess range is / are defective at any time please report this as soon as possible to the manufacturers (Crosslee plc)customer services on Tel : 01422 200 660 . If the goods are within the manufacturers guarantee period arrangements will be made to replace or repair the goods as per the manufacturers guarantee. It may be necessary to inspect the goods where they are located prior to replacement.

Product Availability
Our availability information is updated regularly, but it is possible that in some instances a product may become unavailable between updates.

We will make every reasonable effort to deliver the products you have ordered within the delivery timeframe applicable at the time of order. If this is not possible, we will notify you and at your option agree a different delivery period or provide a substitute product of equivalent value. Alternatively, you may cancel your order in which case, if your payment card has been debited, we will refund you the purchase price.

The delivery times given are approximate and delays can sometimes occur. Should this occur we shall in conjunction with the manufacturers keep you appraised on progress.

All delivery times quoted on this website are estimates only, these times are based on working days.

You will become the owner of the products you have ordered when the products have been delivered to you

In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the PO address to be a problem.

Payment Details
We accept payment by Visa, MasterCard, American Express, Switch, Maestro and Delta.
All product prices and delivery charges are debited in UK pounds sterling. Your payment card company will perform any currency conversion.

Your Cancellation Rights
It is advisable that you cancel any unwanted orders via the “Contact US” link on the web site. Requests for cancellations sent via email may not be actioned for 48 hours in extremely busy periods, which may result in the order being dispatched.

You may cancel your order before the delivery or within seven working days after the date of delivery by contacting us. We will refund you the cost of your unwanted products and our delivery charges.

If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within thirty days of delivery. Provided you return the unwanted products unused and in the original packaging within thirty days of delivery, we will credit your payment card with the cost of the unwanted product and our delivery charges within thirty days of the date of cancellation.

You have no right to cancel your order in accordance with this condition if the products you have ordered, have been used.

Price Increases
Hostess Trolley World reserve the right to change prices listed without notice. All orders for products are subject to availability and Hostess Trolley World reserves the right to refuse to supply to any individual or company.

Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.

Consolidating Orders
If items that will usually be dispatched within 24 hours are ordered with items that are usually dispatched in 2 - 3 days the former may held in order to be dispatched with the latter. If you would prefer that these items are sent separately you should order the items separately, however additional postage costs will be incurred. Items not available for this consolidation process will be sent out as soon as possible.

Limitation of Liability
We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or inor consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Hostess trolley World howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Although using the latest encrypted security software from the market leader Microsoft the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Exclusive Chocolates Limited.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact us.



© 2008 :: Site owned by Hostess Trolley World